Remote Dealer Relationship Representative (Dealer Services Analyst)

About Foundation Finance:

Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spectrum lending approach has driven billions in originations and helped many customers make needed improvements to their homes. We're making big investments in both infrastructure and employee talent to keep up with our growth, so the time is right to join our team! It's a fast-paced environment with room to advance. We offer a competitive salary, medical/dental/vision benefits, 401(k) with company match, a casual dress work environment and much, much, more.

Dealer Services Analyst Description & Duties:

A Dealer Services Analyst communicates and assists with dealer, management and internal staff requests/complaints, escalated dealer situations, generating dealer reports and other projects/duties as assigned. Research, monitor, track and document all new dealer applications, and existing dealer record changes to ensure company and compliance standards are being met.

Duties may include, but are not limited to:

• Accurately enter new and existing dealers' information, upload supporting documentation in all operating system(s) included but not limited to SalesForce, DecisionLender, Spectrum, and TrustLayer. Document notes properly in all required areas per company processes and procedures.
• Respond to all dealers, internal staff and management requests, complaints and/or issues; follows proper communication procedures to resolve phone call/email requests.
• Analyze, research, monitor, and document all new dealer applications, dealer workup checklists, dealer ownership, ACH, company and DBA name changes.
• Coordinate with Business Development Managers and Inside Sales to assist with any needed items, updates to lead/dealer records, and request assistance with contacting lead/dealer.
• Communicate with other department staff and managers to help analyze and resolve customer verification/document issues by contacting dealers for any missing items; stipulations, signed documents, liability insurance, required state licensing etc.
• Work with Management to review, research, document and modify dealer performance, program/pricing, special program requests including but not limited to VAP, FBF, P+.
• Generate and format different reports using a variety of software which include but aren't limited to; Tableau, SalesForce, DecisionLender, Five9, Workforce Management.
• Ensures all systems are updated and documented appropriately per company processes and procedures.
• Assist other departments with night/weekend coverage, administrative tasks, and other duties as assigned.
• Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

The Ideal Candidate:

Applicants must be reliable, dynamic, sociable and enthusiastic team players; while possessing a positive "can-do" attitude, excellent judgement and communication skills. Applicants must also have great attention to detail and ability to multi-task under the stress of deadlines with a strong desire to help the organization succeed.

Minimum Qualifications:

• Associate degree in business, finance, communication, marketing or related field OR 2 years' marketing or sales experience.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• One evening shift per week and one Saturday every 7 weeks.

Working Conditions:

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, CT, FL, GA, IA, IL, IN, KY, LA, MD, ME, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI